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Warranty and after-sales service
Information regarding product warranties and customer service.
Free delivery
Delivery is free for orders over €400 (excluding VAT) in France, Spain, Belgium, Italy, Germany and the Netherlands for private individuals, companies and professional retailers who are members of the Avantages revendeurs loyalty programme. For deliveries to Switzerland, carriage costs will be applied and include delivery costs only. Import costs and Swiss VAT will be charged to the customer.
Garantie 3 ans
Les produits KIMEX bénéficient d’une garantie de 3 ans à compter du 11ᵉ jour après réception, couvrant les défauts de fabrication et de fonctionnement. Après ouverture et validation d’un dossier SAV, KIMEX assurera la réparation, l’échange ou le remboursement du produit. Les frais de retour et de réexpédition sont pris en charge. Si la résolution dépasse 30 jours, l’acheteur peut demander le remboursement.
Produits "Seconde Vie"
Les produits « Seconde Vie » d’occasion sont garantis 6 mois, uniquement pour les défauts signalés dans les 10 jours suivant la réception. Ils ne sont ni repris ni échangés.
Satisfaction, garantie et service client
Vous bénéficiez d’une garantie satisfait ou remboursé pendant 30 jours. Si un produit ne vous convient pas, contactez notre service client par téléphone ou par email dans ce délai, votre demande sera traitée sous 48 heures ouvrées. Les modalités de rétractation sont détaillées dans nos Conditions Générales de Vente. Tous les produits Kimex sont couverts par une garantie de 3 ans à compter de la réception. En cas de problème, notre Service Après-Vente est à votre écoute par téléphone ou via le formulaire de contact et s’engage à vous répondre sous 48 heures ouvrées. Vous pouvez ainsi effectuer vos achats en toute confiance.
Demande et assistance SAV
Pour toute demande liée à un produit ou à une garantie
Warranty and after-sales service
Information regarding product warranties and customer service.
Out of the box defect warranty (10 days)
In the event of a defect identified upon unpacking or during first use, the buyer must contact Kimex within 10 days of receipt in order to open an after sales service case. After validation, Kimex will offer a repair, a replacement or a refund and will cover the associated costs. It is recommended to test the product before any installation. Costs related to removal or finishing work cannot be covered.
In the event of a defect identified upon unpacking or during first use, the buyer must contact Kimex within 10 days of receipt in order to open an after sales service case. After validation, Kimex will offer a repair, a replacement or a refund and will cover the associated costs. It is recommended to test the product before any installation. Costs related to removal or finishing work cannot be covered.
3-year warranty
KIMEX products benefit from a 3-year warranty starting from the 11th day after receipt, covering manufacturing and functional defects. After opening and validating an after sales service case, KIMEX will provide a repair, a replacement or a refund. Return and reshipping costs are covered. If the resolution exceeds 30 days, the buyer may request a refund.
KIMEX products benefit from a 3-year warranty starting from the 11th day after receipt, covering manufacturing and functional defects. After opening and validating an after sales service case, KIMEX will provide a repair, a replacement or a refund. Return and reshipping costs are covered. If the resolution exceeds 30 days, the buyer may request a refund.
“Second Life” products
Second hand “Second life” products are covered by a 6-month warranty, limited to defects reported within 10 days of receipt. They are neither returned nor exchanged.
Second hand “Second life” products are covered by a 6-month warranty, limited to defects reported within 10 days of receipt. They are neither returned nor exchanged.
Satisfaction, warranty and customer service
You benefit from a 30-day money-back guarantee. If a product does not meet your expectations, contact our customer service team by phone or email within this period and your request will be processed within 48 business hours. The withdrawal terms are detailed in our General Terms and Conditions of Sale. All Kimex products are covered by a 3-year warranty from the date of receipt. In the event of an issue, our after sales service is available by phone or via the contact form and commits to responding within 48 business hours. You can shop with complete confidence.
You benefit from a 30-day money-back guarantee. If a product does not meet your expectations, contact our customer service team by phone or email within this period and your request will be processed within 48 business hours. The withdrawal terms are detailed in our General Terms and Conditions of Sale. All Kimex products are covered by a 3-year warranty from the date of receipt. In the event of an issue, our after sales service is available by phone or via the contact form and commits to responding within 48 business hours. You can shop with complete confidence.
After sales service requests and support
For any request related to a product or a warranty